7 tips for dealing with complaints
Here are 7 approaches to complaints that can really make a difference to the results you get.
Latest blogs
This is a blog
How a more useful title can attract attention to what you write
What we love for Christmas
Our Christmas charity is an extraordinary project that harnesses the power of words to give inner-city children a life-changing experience.
Are supermarkets unwittingly sabotaging their own marketing campaigns?
Supermarkets’ move to self-service tills is causing a tug of war within different parts of their business – and we’re the battleground.
Why Twitter’s new 280-character limit is the end of the world
Twitter has extended its 140-character limit to 280 characters and I am cross about it.
What Newsround’s Catalonia coverage teaches us about writing complex stuff
Twitter is saying the BBC's explanation is the best anyone's seen on this tricky subject
What The People’s Trust can teach us about purpose-driven businesses
The People’s Trust closes its share offer at noon today. Here’s why the idea appeals to Rhys Williams, our Strategy Director.
This week at Quietroom
We’re composing messages for an insurer, helping a consumer company celebrate its birthday and saying hello to a new face
Your back-to-school reading list
To get you in the mood for the return to school, we offer eight reviews, in 100 words or less, of books we love.
What technology companies can teach us about talking like humans
Technology’s amazing, but it’s not everything. What matters is what’s always mattered – a real human connection.